Terms and Conditions

We want you to have a smooth shopping experience with Lavineko.

Eligible products can be requested for return within 7 days from the date of delivery.

The product must satisfy all applicable return conditions.

To be eligible for a return:

* The product must be unused and in its original condition.

* The product should be returned with its original packaging, tags and accessories, where applicable.

* The product must not show signs of wear, damage or alteration.

* The order details must be provided.

* The product must be returned according to the instructions provided by Lavineko.

Products that do not meet the return conditions may be rejected.

If you receive a damaged, defective or wrong product, contact us within 7 days of delivery.

IMPORTANT: UNBOXING VIDEO IS MANDATORY.

For any damaged, defective or wrong-product claim/return, you must provide a continuous unboxing video showing the sealed package before opening and the product after opening.

Photographs may also be requested.

Claims without a valid unboxing video may not be accepted.

After verification, Lavineko may provide an eligible replacement, exchange or refund.

Eligible products may be returned within the 7-day return window, provided the product is unused, undamaged and meets all return conditions.

A return may not be accepted if:

* The product has been worn or used.

* The product has been damaged after delivery due to customer handling.

* The product is missing its original packaging where required.

* The product has been altered or modified.

* The return request is made after the 7-day return period.

* The required information or evidence for a damaged/wrong-product claim is not provided.

To request a return, contact:

Phone/WhatsApp: 8291186971

Please provide:

Order Number:

Product Name:

Reason for Return:

Required Photos/Video:

Do not send a product back without receiving return instructions from Lavineko.

For an approved return, the applicable return shipping process will be communicated by Lavineko.

For damaged or wrong products verified by Lavineko, an appropriate return/replacement/refund solution will be provided.

Once an approved returned product is received and inspected, we will process the eligible refund.

For prepaid orders, refunds will generally be processed through the applicable payment/refund method.

The time taken for the refund to reflect in the customer’s account may depend on the payment provider or bank.

For COD orders, Lavineko may request appropriate bank/payment details required to process an approved refund.

If an eligible product is approved for exchange, the replacement will depend on product availability.

If the requested replacement is unavailable, an alternative eligible resolution may be offered.

We strongly recommend recording a continuous unboxing video for every order, starting from the sealed package and continuing until all products have been removed and checked.

Lavineko