PRIVACY POLICY
Lavineko
Last Updated: March 18, 2026
Lavineko operates this store and website, including all related information, content, features, products and services, in order to provide you, the customer, with a curated jewellery shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described below.
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1. PERSONAL INFORMATION WE COLLECT
When you interact with Lavineko, we may collect the following categories of personal information:
• Contact details including your name, shipping address, billing address, phone number, and email address.
• Financial information including payment details processed securely via Razorpay. Lavineko does not store your card or bank account information.
• Account information including your username, password, and preferences if you create an account.
• Transaction information including the products you view, add to cart, purchase, return, or exchange.
• Communications including information you share when contacting our customer support team.
• Device and usage information including your IP address, browser type, and how you interact with our website.
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2. HOW WE COLLECT YOUR INFORMATION
We collect personal information from the following sources:
• Directly from you when you place an order, create an account, or contact us.
• Automatically through our website via cookies and similar technologies.
• From our service providers including Razorpay (payments) and Shiprocket (delivery).
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3. HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process and fulfil your orders, including shipping and delivery.
• Send order confirmations, tracking updates, and support communications.
• Personalise your shopping experience and recommend relevant products.
• Send promotional emails and offers (you may opt out at any time).
• Detect and prevent fraudulent or unauthorised activity.
• Comply with applicable legal obligations.
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4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
• Razorpay — for secure payment processing.
• Shiprocket — for order fulfilment and delivery.
• Legal authorities — if required by law or to protect our rights.
• Business successors — in the event of a merger or acquisition.
All third-party partners are bound by their own privacy policies and applicable data protection laws.
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5. COOKIES
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies through your browser settings; however, some features of our website may not function correctly as a result.
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6. CHILDREN'S PRIVACY
Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
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7. SECURITY OF YOUR INFORMATION
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. All payments are encrypted and processed securely via Razorpay. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
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8. YOUR RIGHTS
Depending on applicable law, you may have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
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9. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
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10. THIRD PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.
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11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
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12. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
📲 WhatsApp: [8291186971]
📧 Email: [lavineko9@gmail.com]
🌐 Website: lavineko2.odoo.com
🕐 Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST
Thank you for trusting Lavineko. Your privacy matters to us.
— Team Lavineko 💜
Key Features and User Rights
Our terms cover essential aspects such as user conduct, intellectual property, privacy, and dispute resolution. We encourage you to review these sections to understand how we protect your interests and maintain a safe, respectful community for all.
Sectioned Policy Structure
For your convenience, our terms are organised into clear sections. Easily navigate topics like account management, payment policies, content guidelines, and more. Each section is crafted to provide concise information, ensuring you can find what you need quickly.
Framework and Compliance Standards
We are committed to operating within the latest legal frameworks and industry standards. Our policies are regularly reviewed to ensure compliance and to provide you with a secure, reliable service. For detailed information, please refer to our Compliance Guidelines.